Privacy policy

This privacy policy explains how Lahza ("we", "us" or "our") collects, uses, and protects personal information when you use the Lahza website at lahza.net and our scan-to-pay and ordering service (the "Service"). We are committed to handling your information responsibly and transparently.

1. Information we collect

We may collect the following types of information:

• Transaction information, such as the items on a bill, the amount paid, and any tip added, so that a payment can be completed.
• Payment information, which is collected and processed by our third-party payment providers. We do not store full card numbers on our own systems.
• Contact information you choose to share with us, for example when you email support@lahza.net or ask for a receipt.
• Technical information, such as device type, browser, and general usage data, collected to keep the Service secure and to improve it.

2. How we use information

We use the information we collect to:

• Process payments and deliver the Service you request.
• Provide receipts and customer support.
• Maintain the security, reliability, and performance of the Service.
• Comply with legal and regulatory obligations.

3. Sharing your information

We share information only where necessary to operate the Service. This may include the venue where your transaction took place, payment providers that process your payment, and service providers that help us run our systems. We require these parties to protect your information and to use it only for the purposes we specify. We do not sell your personal information.

4. Data retention

We keep personal information for as long as needed to provide the Service, to meet legal and accounting requirements, and to resolve disputes. When information is no longer needed, we take steps to delete or anonymise it.

5. Security

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, but we work continually to safeguard the information in our care.

6. Your rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you, or to object to or restrict certain processing. To make a request, contact us at support@lahza.net and we will respond in line with applicable law.

7. Cookies

The website may use essential cookies and similar technologies to function correctly and to understand how the site is used. You can control cookies through your browser settings, though disabling some may affect how the site works.

8. Children

The Service is not directed at children, and we do not knowingly collect personal information from children.

9. Changes to this policy

We may update this policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, provide additional notice.

10. Contact

If you have any questions about this policy or how we handle your information, contact us at support@lahza.net.